Ricoh Remote Communication Gate S Guía de instalación Pagina 404
- Pagina / 416
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Troubleshooting
Event Cause and Action
The Remote Communication
Gate S login screen does not
appear.
• The port number entered in the client computer is not correct.
Enter the correct port number for the Remote Communication Gate
S server. The default port number is "8080" when using the Apache
web server, and "80" when using the IIS web server.
• The computer name of the Remote Communication Gate S server
contains characters other than alphanumeric characters and
hyphens (-).
Change the server's computer name so that it only contains the
characters A-Z, a-z, 0-9, and hyphens (-).
The login screen reappears
after
a certain amount of time
has passed.
The Login screen reappears if no operation is performed for more than
30
minutes after logging in to the Remote Communication Gate S Server.
Log in on the login screen again and resume operations.
The device list or other lists do
not appear when connecting
via SSL.
You might have enabled the saving of encrypted pages. To turn off this
function:
1.
On the Internet Explorer menu bar, click [Tools] > [Internet
Options...], and then select the [Advanced] tab.
2. Clear the [Do not save encrypted pages to disk] check box.
3. Click [OK].
• In the system log, a log
entry
appears indicating
that the capacity of the
SQL database has been
exceeded, or is about to
be exceeded.
• On the [Log
Management Service
Settings] screen, the
[System status for log
management service]
item indicates that the
capacity of the SQL
database has been
exceeded, or is about to
be exceeded.
The capacity of the SQL database has been, or is about to be exceeded.
If
the Job log and Access log together exceed 3.6 GB of the database,
the database stops accepting more data.
On the [Log Management Service Settings] screen, delete unnecessary
logs. See p.82 "Performing a log batch deletion".
On the [Log Management Service Settings] screen, shorten the log
storage period. See p.80 "Log Management Service Settings".
11. Appendix
402
11
- How to Read This Manual 3
- Guides for This Solution 7
- Important 8
- Trademarks 9
- TABLE OF CONTENTS 11
- 5. Log Management 15
- 6. Firmware Management 15
- 7. Installation Support 16
- 9. Authentication Management 17
- 10. Other Management 18
- 11. Appendix 18
- Communication Gate S 21
- Gate S Pro @Remote Connector 23
- Network Device Monitoring 24
- Device Counter Management 29
- Firmware Updates 35
- Device Log Management 38
- 2. Login and Logout 43
- Top Page 45
- 1. Page header 47
- Page content 47
- 3. Quick Links 47
- Site Map 49
- Settings screen 50
- Group Initial Settings 54
- HTTP Proxy Initial Settings 55
- Email Initial Settings 56
- Initial Discovery Settings 57
- Specify schedule 58
- Notification settings 58
- Select device 59
- Device Log Transfer Settings 59
- Specify Log Storage Period 60
- System Settings 61
- Category Settings 63
- Group settings screen menus 65
- Creating a new category 66
- Creating a new group 66
- Moving a group 67
- Editing a category or group 68
- Deleting a category or group 68
- Exporting group information 68
- Batch group registration 69
- Select Date Display Format 70
- Device Management Settings 71
- Discovery Settings 73
- Setting for Search range 76
- Settings for Specify schedule 78
- Importing a CSV file 81
- Filter Settings 85
- Job Log List Display Settings 90
- 3. Settings 100
- Customized Display Settings 101
- Service Information 102
- @Remote Settings 103
- Basic Settings 104
- HTTP Proxy Settings 104
- Set send Ping permission 106
- Email Settings 106
- System Status 108
- Notification Settings 108
- Communication Server Requests 108
- Auto Discovery Settings 109
- Managed Device List 110
- Device Management Information 110
- Common Management 111
- Excluded IP Address Settings 112
- Site Map Settings 113
- System Log Settings 114
- Package Management System Log 116
- Server Access Log 116
- User Account Management 118
- Searching for user accounts 121
- Managing User Accounts 122
- Adding an account 123
- Deleting an account 125
- Managing Users in Groups 126
- 4. Printer Management 127
- 3. Device List View 128
- Description of menu items 128
- Explanation of status icons 132
- Icon Explanation 134
- Overwriting Access Accounts 135
- Setting an Address Book 137
- Manual Device Registration 140
- Deleting Devices 142
- Searching the Device List 143
- Searching with Filters 144
- Managing Filters 145
- Managing Printer Properties 147
- The Printer Status tab 151
- The Printer Details tab 152
- The Counter tab 152
- The User Properties tab 153
- The Log Settings tab 153
- The Download tab 153
- Organizing Devices in Groups 155
- Viewing and Operating Maps 156
- Map display characteristics 159
- Creating and Accessing Maps 160
- Selecting a background image 161
- Editing a Map 162
- Deleting Maps 163
- Device Error Notification 165
- Removing e-mail recipients 166
- Error Report 167
- Device and User Counters 168
- Condition file description 170
- Batch Device Configuration 173
- Settings for General: 175
- Settings for Date and time: 175
- Settings for Protocol: 176
- Settings for TCP/IP: 177
- Settings for SNMP: 177
- Settings for Administrator: 178
- Settings for Email: 179
- Settings for Paper tray: 183
- Settings for Printer: 183
- LDAP server settings: 189
- Interface Settings 191
- Task List 195
- Managing Tasks 196
- Other Task List 197
- Displaying Job Log 200
- Displaying job logs by group 201
- Displaying job logs by device 202
- Access Log 208
- Displaying Access Log 209
- Job and Access Log Searching 215
- System Log 219
- Exporting Logs 222
- Log Output Tool 223
- Log Periodic Output Tool 228
- Example of outputLogTask.ini 230
- Export" 232
- Results of periodic output 233
- Updating Firmware 236
- Configuring Initial Settings 237
- Selecting a Firmware Version 237
- Displaying All the Firmware 242
- Checking Release Notes 244
- Deleting Firmware Management 245
- Package Management 249
- Creating Packages 250
- Download and install Packager 251
- Start Packager 251
- Add printer drivers 252
- Upload and notify by e-mail 253
- Uploading Packages 254
- Notifying by Email 255
- Deleting Packages 255
- Allocation Files 256
- Uploading Allocation Files 260
- Scenario Files 261
- Example scenario files 262
- Uploading Scenario Files 266
- The shared name is A3045 268
- Example: 271
- Port Setting Example 274
- Specify a blank 279
- Deleting a port 279
- Other Setting Example 281
- 8. Maintenance of Remote 287
- Communication Gate S Server 287
- Starting ManagementTool 288
- Managing the Server 289
- Backing Up Server Data 290
- Periodic Backup Tool 291
- Example of BackupTask.ini 293
- Restoring Server Data 297
- Changing the Server 302
- Acquiring Group Information 304
- Managing Device Data 305
- Exporting Data 306
- Using Help 309
- Settings for Windows Vista 310
- Basic Authentication 314
- Notes Authentication 316
- LDAP Authentication 317
- NDS Authentication 317
- Managing Profiles 319
- Changing Profiles 320
- Adding Users 321
- Deleting Users or Groups 322
- Setting User Preferences 322
- Information 324
- Backup Schedule Management 326
- Setting CA server 330
- Issuing certificates 330
- Importing certificates 332
- Setting the SSL method 332
- Quitting SSL operations 333
- Disable access by HTTP 336
- When a device is a CA server 339
- System Log Code 343
- Managing Web Server Log Files 382
- Apache Tomcat log files 383
- CSV Format Reference 385
- Device data file format 392
- Group data file format 393
- User data file format 395
- Address Book CSV File Format 397
- Troubleshooting 404
- © 2008-2010 415
- M371-8620B EN 416
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