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1. What You Can Do with Remote
Communication Gate S
Remote Communication Gate S is a software application for managing your printers. Rather than having
to maintain each printer separately, Remote Communication Gate S shows you information about your
printers' status, logs, and errors in one location. It also eases printer maintenance by automatically
downloading
and installing firmware updates, and provides a mechanism for efficiently distributing device
drivers to users in your organization.
This chapter explains the major features of Remote Communication Gate S.
Remote Communication Gate S Editions
There are two editions of Remote Communication Gate S, allowing you to implement a device management
solution that fits your organization's system integration and budgetary requirements.
• Remote Communication Gate S Pro for @Remote Enterprise
See p.20 "Overview of Remote Communication Gate S Pro for @Remote Enterprise".
• Remote Communication Gate S Pro with Remote Communication Gate S Pro @Remote Connector
See p.21 "Overview of Remote Communication Gate S Pro with Remote Communication Gate S
Pro @Remote Connector".
Product Edition Naming Conventions
In this manual, the following names are used to describe the different editions of Remote Communication
Gate S:
•
“Remote Communication Gate S” is used as a general term for all editions of Remote Communication
Gate S.
• “Remote Communication Gate S Pro” is used when an explanation applies to Remote Communication
Gate S Pro for @Remote Enterprise.
• “Remote Communication Gate S Pro @Remote Connector” is abbreviated as “@Remote
Connector”.
19
1
- How to Read This Manual 3
- Guides for This Solution 7
- Important 8
- Trademarks 9
- TABLE OF CONTENTS 11
- 5. Log Management 15
- 6. Firmware Management 15
- 7. Installation Support 16
- 9. Authentication Management 17
- 10. Other Management 18
- 11. Appendix 18
- Communication Gate S 21
- Gate S Pro @Remote Connector 23
- Network Device Monitoring 24
- Device Counter Management 29
- Firmware Updates 35
- Device Log Management 38
- 2. Login and Logout 43
- Top Page 45
- 1. Page header 47
- Page content 47
- 3. Quick Links 47
- Site Map 49
- Settings screen 50
- Group Initial Settings 54
- HTTP Proxy Initial Settings 55
- Email Initial Settings 56
- Initial Discovery Settings 57
- Specify schedule 58
- Notification settings 58
- Select device 59
- Device Log Transfer Settings 59
- Specify Log Storage Period 60
- System Settings 61
- Category Settings 63
- Group settings screen menus 65
- Creating a new category 66
- Creating a new group 66
- Moving a group 67
- Editing a category or group 68
- Deleting a category or group 68
- Exporting group information 68
- Batch group registration 69
- Select Date Display Format 70
- Device Management Settings 71
- Discovery Settings 73
- Setting for Search range 76
- Settings for Specify schedule 78
- Importing a CSV file 81
- Filter Settings 85
- Job Log List Display Settings 90
- 3. Settings 100
- Customized Display Settings 101
- Service Information 102
- @Remote Settings 103
- Basic Settings 104
- HTTP Proxy Settings 104
- Set send Ping permission 106
- Email Settings 106
- System Status 108
- Notification Settings 108
- Communication Server Requests 108
- Auto Discovery Settings 109
- Managed Device List 110
- Device Management Information 110
- Common Management 111
- Excluded IP Address Settings 112
- Site Map Settings 113
- System Log Settings 114
- Package Management System Log 116
- Server Access Log 116
- User Account Management 118
- Searching for user accounts 121
- Managing User Accounts 122
- Adding an account 123
- Deleting an account 125
- Managing Users in Groups 126
- 4. Printer Management 127
- 3. Device List View 128
- Description of menu items 128
- Explanation of status icons 132
- Icon Explanation 134
- Overwriting Access Accounts 135
- Setting an Address Book 137
- Manual Device Registration 140
- Deleting Devices 142
- Searching the Device List 143
- Searching with Filters 144
- Managing Filters 145
- Managing Printer Properties 147
- The Printer Status tab 151
- The Printer Details tab 152
- The Counter tab 152
- The User Properties tab 153
- The Log Settings tab 153
- The Download tab 153
- Organizing Devices in Groups 155
- Viewing and Operating Maps 156
- Map display characteristics 159
- Creating and Accessing Maps 160
- Selecting a background image 161
- Editing a Map 162
- Deleting Maps 163
- Device Error Notification 165
- Removing e-mail recipients 166
- Error Report 167
- Device and User Counters 168
- Condition file description 170
- Batch Device Configuration 173
- Settings for General: 175
- Settings for Date and time: 175
- Settings for Protocol: 176
- Settings for TCP/IP: 177
- Settings for SNMP: 177
- Settings for Administrator: 178
- Settings for Email: 179
- Settings for Paper tray: 183
- Settings for Printer: 183
- LDAP server settings: 189
- Interface Settings 191
- Task List 195
- Managing Tasks 196
- Other Task List 197
- Displaying Job Log 200
- Displaying job logs by group 201
- Displaying job logs by device 202
- Access Log 208
- Displaying Access Log 209
- Job and Access Log Searching 215
- System Log 219
- Exporting Logs 222
- Log Output Tool 223
- Log Periodic Output Tool 228
- Example of outputLogTask.ini 230
- Export" 232
- Results of periodic output 233
- Updating Firmware 236
- Configuring Initial Settings 237
- Selecting a Firmware Version 237
- Displaying All the Firmware 242
- Checking Release Notes 244
- Deleting Firmware Management 245
- Package Management 249
- Creating Packages 250
- Download and install Packager 251
- Start Packager 251
- Add printer drivers 252
- Upload and notify by e-mail 253
- Uploading Packages 254
- Notifying by Email 255
- Deleting Packages 255
- Allocation Files 256
- Uploading Allocation Files 260
- Scenario Files 261
- Example scenario files 262
- Uploading Scenario Files 266
- The shared name is A3045 268
- Example: 271
- Port Setting Example 274
- Specify a blank 279
- Deleting a port 279
- Other Setting Example 281
- 8. Maintenance of Remote 287
- Communication Gate S Server 287
- Starting ManagementTool 288
- Managing the Server 289
- Backing Up Server Data 290
- Periodic Backup Tool 291
- Example of BackupTask.ini 293
- Restoring Server Data 297
- Changing the Server 302
- Acquiring Group Information 304
- Managing Device Data 305
- Exporting Data 306
- Using Help 309
- Settings for Windows Vista 310
- Basic Authentication 314
- Notes Authentication 316
- LDAP Authentication 317
- NDS Authentication 317
- Managing Profiles 319
- Changing Profiles 320
- Adding Users 321
- Deleting Users or Groups 322
- Setting User Preferences 322
- Information 324
- Backup Schedule Management 326
- Setting CA server 330
- Issuing certificates 330
- Importing certificates 332
- Setting the SSL method 332
- Quitting SSL operations 333
- Disable access by HTTP 336
- When a device is a CA server 339
- System Log Code 343
- Managing Web Server Log Files 382
- Apache Tomcat log files 383
- CSV Format Reference 385
- Device data file format 392
- Group data file format 393
- User data file format 395
- Address Book CSV File Format 397
- Troubleshooting 404
- © 2008-2010 415
- M371-8620B EN 416
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