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Ricoh Remote Communication Gate S Guía de instalación Pagina 71

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5. Appendix
Troubleshooting
If problems occur during setup of Remote Communication Gate S, take the remedial actions indicated in
the following table.
Problem Cause and Solutions
Remote Communication Gate
S has not been installed
correctly.
To install Remote Communication Gate S, you must log on to Windows
as an Administrators group member.
Uninstall any earlier versions of Remote Communication Gate S before
installing a new version.
After installation when you restart the computer, you must log in to
Windows as the same user who performed installation.
The port numbers assigned to Remote Communication Gate S conflict
with
the port numbers of other services running on your computer, such
as SMTP (port 25) or FTP (ports 20/21).
Reinstall Remote Communication Gate S and set the ports again so that
they do not conflict with other connections and services.
The login screen reappears
after a certain amount of time
has passed.
The Login screen reappears if no operation is performed for more than
30 minutes after logging in to the Remote Communication Gate S
server.
Log in on the login screen again and resume operations.
A message is displayed
indicating that the designated
port cannot be used during
Remote Communication Gate
S installation.
If Remote Communication Gate S is uninstalled and then reinstalled on
a computer using IIS, it is not possible to use IIS because the previous
port is reserved. Take either of the following two steps.
•
Specify a port number different from that previously used.
• Activate Internet Service Manager and delete sites that use the
port. For details about Internet Service Manager, see Microsoft's
online help Web site.
An error message "Failed to
connect to the authentication
management service."
appears during Remote
Communication Gate S
installation.
If your Web server is using IIS, check that the appropriate IIS version
is installed.
If
the appropriate IIS version is not installed, install it, and then reinstall
Remote Communication Gate S.
69
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