
Troubleshooting When Using the DDST Unit
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6
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Note
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
reappears after scanning is performed again, make a note of the message and
the error number (if it is listed in the table), and contact your service represen-
tative. For details about how to turn off the main power switch, see “Turning
Off the Main Power”, About This Machine.
Message Cause Solution
Clear Mis-
feed(s) in ADF.
A paper misfeed has occurred in-
side the ARDF.
Remove jammed originals, and
place them again.
Check whether the originals are suit-
able to be scanned by the machine.
Insufficient
memory. Close
all other appli-
cations, then
restart scan-
ning.
Memory is insufficient. • Close all the unnecessary ap-
plications running on the cli-
ent computer.
• Uninstall the TWAIN Driver,
restart the computer, and then
reinstall the TWAIN Driver.
Insufficient
memory. Reduce
the scanning ar-
ea.
Scanner memory is insufficient. • Reset the scan size.
• Lower the resolution.
Insufficient
memory. Reduce
the scanning ar-
ea.
When a paper misfeed occurs in
the machine during printing,
scanning cannot be performed.
After the misfed paper has been
removed, proceed with scanning.
Scanning has
been aborted.
• The machine's power switch is
turned off.
• The machine is not connected
to the network correctly.
• Check the machine's power
switch is turned on.
• Check the machine is connect-
ed to the network correctly.
No response from
the scanner.
• The machine is not connected
to the network correctly.
• The network is crowded.
• Check the machine is connect-
ed to the network correctly.
• Wait for a while, and then try
to reconnect.
Scanner is not
available.
Check the scan-
ner connection
status.
• The machine's power switch is
turned off.
• The machine is not connected
to the network correctly.
• Check the machine's power
switch is turned on.
• Check the machine is connect-
ed to the network correctly.
• Disable any firewalls that are
running on the client computer.
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