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Problem 6 RICOH Gate La does not appear in the [Device connected] screen when
the camera is connected to a Windows XP computer through a USB cable.
Solution
Set the camera to Playback Mode and check if the message [FORMAT CARD] is displayed.
If the message is displayed, check that the SD memory card does not contain any image you do
not want to delete, and then select [FORMAT [CARD]] (see the “Camera User Guide”) on the
SETUP menu to format the SD memory card.
Problem 7 The Caplio Software CD-ROM is not available when you attempt to connect
your camera via the USB cable to the computer (Windows XP/Windows
Vista) for the first time, therefore you cannot install the hardware driver for
the camera. (When [USB CONNECTION] is set to [ORIGINAL].)
Solution
1. Connect your camera to the computer.
The [Found New Hardware Wizard] window appears.
2. Select [Install from a list or specific location (Advanced)].
3. Click [Next].
4. Select [Search for the best driver in these locations.] and [Include this location in the search],
and then click the [Browse] button.
5. Browse to the folder where the [WIA driver] was installed (by default this should be C:\Program
Files\Caplio Software\WIA driver) and then select [Next].
6. Select [RICOH Gate La], select the [Always use this program for this action] check box, and
then click [OK].
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